Privacy Policy

1. Who we are

This website is operated by 4G Network Limited ("4G Network", "we", "us"), a company incorporated in Hong Kong (Registration No. 1808405) with its office at 9/F, Guangdong Finance Building, 88 Connaught Road West, Hong Kong. We are the data user responsible for personal data collected through this website under Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO").

2. Scope of this policy

This policy covers personal data collected through this website only — primarily enquiries submitted through our contact form. Commercial services (messaging, voice, OTP and CPaaS) are governed by separate agreements between 4G Network and its customers, which include their own data terms.

3. What we collect

• Contact form submissions: name, work email address, company name, country, optional phone number, country, service interest, volume and destination details, and the content of your message.
• Basic technical data processed to keep the site secure, such as anti-bot verification signals (see section 5).

4. Why we collect it

We use contact form data solely to respond to your enquiry, provide requested information such as rate decks, and follow up on potential commercial discussions. We do not sell personal data, and we do not use website enquiries for unrelated marketing without your consent.

5. Security and anti-abuse processing

Our contact form is protected by Cloudflare Turnstile, which processes limited technical signals to distinguish humans from automated abuse. Form handling also uses anti-spam measures such as submission-timing checks. These operate to protect the site and your data, and involve no advertising tracking.

6. Where your enquiry goes

Submitted enquiries are delivered to our sales team through operational tools: they are recorded in a Google Sheet (Google Workspace) and a notification is pushed to our internal Slack workspace. Access to both is limited to 4G Network staff handling enquiries.

7. Cookies, local storage and similar technologies

We do not run non-essential analytics, advertising or tracking scripts on this website. If this changes, we will update this policy and provide appropriate consent options first. Cloudflare Turnstile may use technologies strictly necessary for bot protection.

8. Retention

Enquiry records are retained for as long as needed to handle the enquiry and any resulting commercial discussion, after which they are deleted or anonymised in line with PDPO data-retention principles.

9. International transfers

The operational tools named above (Cloudflare, Google Workspace, Slack) may process data on servers outside Hong Kong. We select established providers with recognised security practices and limit the data shared to what an enquiry requires.

10. Your rights

Under the PDPO you may request access to, and correction of, personal data we hold about you. To exercise these rights, email sales@4g-network.net. If you are not satisfied with our handling of your data, you may complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD) at pcpd.org.hk.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the current version, and material changes will be highlighted on this page.

12. Contact

Questions about this policy or our data handling: sales@4g-network.net, or by post to the office address in section 1.